Refund policy

Last updated: May 11, 2026

1. General Policy

Agartha.one (operated by Agartha, LLC, a Wyoming limited liability company) operates on a no returns, no refunds basis. All sales are final.

Once you complete a purchase and your order is confirmed, you are committed to that transaction. We do not accept returns, exchanges, or refunds under any circumstances, except as required by applicable law (see Section 3 below).

2. What This Means

Final Sale

  • All products sold through our Services are non-returnable and non-refundable
  • You assume all responsibility for your purchase upon order confirmation
  • No exceptions will be made for change of mind, size issues, color preferences, or any other personal reason

No Exchanges

  • We do not offer exchanges for different sizes, colors, styles, or any other variation
  • If you need a different product, you must place a new order

No Partial Refunds

  • Refunds (where legally required) are for the full purchase price only
  • Refunds do not include shipping costs, taxes, or payment processing fees

3. Legal Exceptions & Consumer Protection Rights

Despite our no-refund policy, certain consumer protection laws may override this policy. Depending on your location and applicable law, you may have the right to:

Defective or Damaged Products

If your item arrives damaged, defective, or materially different from the product description, you may be entitled to a refund or replacement under consumer protection laws, even under a no-refund policy. In such cases:

  • You must notify us within 14 days of receiving your order
  • Provide clear photos or evidence of the defect or damage
  • We will assess the claim and may offer a refund or replacement at our discretion

Right to Cancel (EU / EEA / UK Residents)

If you are located in the European Union, European Economic Area, or United Kingdom, you have a statutory 14-day cooling-off period from the date of purchase to cancel your order without reason, subject to exceptions for custom or personalized items.

If applicable, to exercise this right:

  • Contact us within 14 days of your purchase
  • Return the item in original, unused condition
  • You are responsible for return shipping costs unless the cancellation is due to our error
  • We will process your refund within 14 days of receiving the returned item

US State Consumer Laws

Some US states (California, New York, and others) have consumer protection laws that may provide rights beyond this policy. If applicable law conflicts with this policy, the law will control.

Chargeback Rights

You retain the right to dispute any charge with your credit card issuer or payment provider through their standard dispute resolution process.

4. Conditions for Any Eligible Refund

If you qualify for a refund under applicable law, the following conditions apply:

Product Condition

  • Items must be returned in original, unused, and resalable condition
  • All tags, labels, and packaging must be intact and undamaged
  • Items that show signs of wear, washing, or use are not eligible for refund
  • Custom, personalized, or made-to-order items are non-refundable

Return Shipping

  • You are responsible for return shipping costs unless the return is due to our error (defect, damage, wrong item)
  • We recommend purchasing shipping insurance for valuable items
  • Items must be returned within the applicable legal timeframe

Refund Processing

  • Refunds are processed within 14-30 days of receiving and inspecting the returned item
  • Refunds are issued to your original payment method
  • Shipping costs and processing fees are non-refundable
  • We reserve the right to deduct a restocking fee of up to 20% for returns (where permitted by law)

5. How to Request a Return or Refund

If you believe you are entitled to a return or refund under applicable law:

  1. Contact us within the legal timeframe (typically within 14 days of purchase or receipt):

    • Email: 0xAgarthaProject@gmail.com
    • Include your order number and reason for the return request

  2. Provide documentation:

    • For defective/damaged items: clear photos showing the defect or damage
    • For legal return rights (EU/EEA/UK): confirmation of your location and intent to exercise your statutory right

  3. Receive return authorization:

    • We will assess your request and provide a response within 7-10 business days
    • If approved, we will provide return shipping instructions and an address

  4. Ship the item back:

    • Return the item in original condition with all documentation
    • Keep tracking information for your records
    • We are not responsible for lost or damaged items in transit

  5. Refund processing:

    • Once we receive and inspect your return, we will process your refund within 14-30 days
    • You will receive email confirmation when the refund is issued

6. Non-Returnable Items

The following items are never returnable or refundable, even under applicable consumer protection laws (where permitted):

  • Custom, personalized, or made-to-order items (e.g., custom designs, monograms)
  • Items ordered during clearance or final-sale promotions
  • Items purchased as part of bundle deals or special offers
  • Digital products or downloadable content
  • Items that have been worn, washed, altered, or damaged by the customer
  • Items returned without original tags or packaging

7. Exchanges

We do not offer exchanges. If you need a different product:

  • You must place a new order
  • Any previous purchase is subject to our no-refund policy
  • Shipping costs for new orders are the customer's responsibility

8. Order Errors and Shipping Issues

Wrong Item or Quantity Shipped

If we shipped you the wrong item or incorrect quantity:

  • Contact us within 14 days of receiving your order
  • Provide photos and your order details
  • We will ship you the correct item at no charge
  • You may be asked to return the incorrect item at our expense

Missing Items

If an item is missing from your order:

  • Contact us within 14 days of receiving your package
  • We will verify the issue and ship the missing item or issue a refund
  • We may request photographic evidence of the unopened package

Damaged Shipping Damage

If your item arrived damaged due to shipping:

  • Contact us within 14 days with photos of the damage
  • We may request photos of the packaging, damaged item, and shipping label
  • We will offer a refund or replacement at our discretion

9. Refund Methods

Refunds (where approved) are issued as follows:

  • Credit/Debit Card Payments: Refunded to your original card; processing time is 5-10 business days
  • PayPal or Other Digital Wallets: Refunded to your account; processing time is 3-7 business days
  • Bank Transfer: Refunded to your account; processing time is 5-10 business days

Refunds do not include:

  • Original shipping costs
  • Taxes (refunds are subject to applicable tax law)
  • Payment processing or transaction fees
  • Return shipping costs (unless we caused the return)

10. Special Circumstances

Deceased Customer

If a customer has passed away, an authorized representative may contact us to request options, which may include a refund at our discretion.

Fraud or Unauthorized Transactions

If you believe a transaction was made fraudulently or without your authorization, contact us immediately and file a dispute with your payment provider. We will cooperate with any investigation.

Product Safety Issues

If a product poses a health or safety risk, contact us immediately. We will work with you and relevant authorities to address the issue.

11. Cancellation of Orders

Before Shipping

If your order has not yet been shipped, you may request cancellation within 24 hours of purchase:

  • Contact us at 0xAgarthaProject@gmail.com
  • Include your order number
  • We will cancel and issue a full refund if the order has not begun processing
  • Refunds for cancellations processed within 24 hours are issued within 3-5 business days

After Shipping

Once your order has shipped, cancellation is not possible. You may contact us to refuse delivery, but you will be responsible for return shipping costs, and the refund will be subject to our returns policy.

12. Changes to This Policy

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services constitutes acceptance of the updated policy.

Note: Changes to this policy do not apply retroactively. Your purchase is governed by the policy in effect at the time of your purchase, unless local law requires otherwise.

13. Contact Us

For questions about returns, refunds, or to request a return:

Email: 0xAgarthaProject@gmail.com

Mailing Address:
Agartha, LLC
1702 Aspen Grove Ln
Diamond Bar, CA 91765
United States

Response Time: We will respond to return and refund requests within 7-10 business days.

14. Legal Disclaimers

Limitation of Liability

Nothing in this policy limits your statutory rights as a consumer. If applicable consumer protection law provides you with greater rights than stated in this policy, those rights apply.

Dispute Resolution

For disputes related to returns or refunds, you may:

  • Contact us to attempt resolution
  • File a complaint with your state's consumer protection agency (for US customers)
  • File a complaint with your country's data protection or consumer authority (for international customers)
  • Pursue a chargeback with your payment provider

Governing Law

This policy is governed by the laws of the State of Wyoming, except where applicable consumer protection laws preempt this provision.

Appendix: Consumer Rights by Location

EU / EEA / UK Residents

You have a statutory 14-day right to cancel any purchase for any reason (cooling-off period). Custom items are exempt. Return shipping costs are your responsibility unless the item was defective.

California Residents

California law provides certain protections regarding refunds and consumer transactions. If this policy conflicts with California law, California law applies.

New York Residents

New York General Business Law Section 527 provides protections regarding merchandise sales and refunds.

Other Jurisdictions

If your location provides greater consumer protections than stated in this policy, those protections apply to your purchase.